Enabling ‘Challenge Answers’ Feature will allow you to reset your password by prompting you to answer the questions you will select in this step.

• Pick 5 of 10 questions and answer those questions (see ‘Figure 3’ below).
  • Tip: write down the questions you have selected and their answers for safe keeping. You may need to refer to them, should you forget your password and need to reset it.
  • Once you have selected and answered the 5 questions the ‘Continue’ button (see ‘Figure 3’ below) will appear.
  • Clicking on it will complete the Self-Service process (see ‘Figure 4’ below)
• Congratulations, you are done. Click on ‘Try to continue logging in’ link to continue (see ‘Figure 4’ below).
• Next, we will enroll your mobile phone, alternative email address, and mobile authenticator.
  • These steps are not required but will greatly enhance the security of your account.
    • At any time you will be able to modify these security settings from within your PortalGurard account.

Figure 3 

Figure 4

You have completed step 2; move on to step 3.

Enrolling your mobile phone will list your phone as a trusted device for your account, which PortalGuard servers can use to send you secret passcodes as text messages or voice calls that will allow you to reset your password.

• The passcodes can also be used in addition to your password for added security measure such as ‘Multi-Factor Authentication’.
  • To enroll your phone enter your phone number in the field and press the ‘Continue’ button (see ‘Figure 5’ below).
• To complete the mobile phone enrollment process enter the ‘One Time Passcode’ that you received on your mobile phone via text message and then click on the ‘Continue’ button (see ‘Figure 6’ below).

Figure 5

Figure 6

You have completed step 3; move on to step 4.

Enrolling your personal email address (alternative – non YCCD email). In addition to the mobile phone, the alternative email address can be used to reset your password.  This can come in handy when you do not have access to your mobile phone.

• To enroll, enter your personal email address ( cannot be your yccd email address) and press the ‘Continue’ button (see ‘Figure 7’ below).
• Congratulations, you have now enrolled your non-yccd email that can be used to reset your password. Click ‘Try to continue logging in’ link (see ‘Figure 8’ below)

Figure 7

Figure 8

You have completed step 4; move on to step 5.

Enabling Google Authenticator. It is very simple to setup and easy to use; in a couple of minutes you will be up and running leveraging the latest ‘n greatest secure technologies have to offer.

• To get started, select the type of phone you have and click ‘Continue’ (see ‘Figure 9’ below).
• Now you will see a  QR code (see ‘Figure 10’ below)

• From your mobile phone:
  • Download and install the ‘Google Authenticator’ app on your mobile phone.
  • Next, open the ‘Google Authenticator’ app
    • The app may prompt for your permission to access to phone’s camera; allow it.
  • Now point your phone’s camera towards your computer screen allowing it read the QR code on your computer screen
    • Once your phone reads the QR code it will generate passcode
      • enter that code on your computer in the ‘One Time Passcode’ field and click on the ‘Continue’ button  (see ‘Figure 10’ below).
• You are all done. Click ‘Continue logging in’ (see ‘Figure 11’ below) and you’ll be logged in.
  • Note – From this point forward, when you log in to PortalGuard, you will be prompted to enter ‘One Time Passcode’ which you would obtain from the ‘Google Authenticator’ app on your mobile phone.
•  Welcome you are now looking at your PortalGuard dashboard (see “Figure 12′ below).
  • We are working diligently to enable ‘Single Sign-On’ functionality on the majority of our systems so stay tuned.

Figure 9

Figure 10

Figure 11

Figure 12

Congratulations!!

You have Activated your PortalGuard Account.